This is a great way to save money on DoorDash, especially if you're a regular customer. Fang: Building the DoorDash logistics network was an expansive effort, and is an ongoing effort across our company today. Each order on our local logistics platform provides a broad range of information that is analyzed by our machine learning algorithms to improve the quality and performance of our platform. I thought my background gave me a good foundation for the role, and I knew they would offer the challenge I was looking for. Amazon Prime and a Costco membership come to mind, for a comparison. [] While it might seem small in isolation, our daily work be it on reducing delivery times, increasing efficiency, or improving personalization is about compounding incremental improvements that drive significant value over time. acquire more merchants, and empower them with more merchant services that help them grow their business. If there was a big initiative to grow order counts for tomorrow, what would you do to make it happen. TELUS, Go to company page So how exactly are they doing this? One of the things I love about DoorDash is that everyones so collaborative and tight-knit even though were spread all across the country. One day that might be recruiting new talent; the next its growth strategy; the day after that its working with top Dashers or merchants, making sure they feel valued. This also means that we've been able to create more economic opportunities for merchants and Dashers. 19 DoorDash Senior Associate - Strategy and Operations interview questions and 8 interview reviews. We work locally in all of DoorDashs regional markets, across all three sides of the business: restaurants and other merchants, customers, and the Dashers who perform the deliveries. Ive learned to push back a little bit. We started with food because its the hardest product to deliver. Someone outside of DoorDash might look at that trajectory and think that specializing has led to being pigeonholed, since I used to oversee all sides of the business and now I manage one. We socialize after work a lot. Probably a bit of both. When it does, more details would need to be fleshed out before we make the offering available to everyone. Your job seeking activity is only visible to you. Yes, others are using data too. Operational excellence at the 1-foot and 50K foot levels Our business operates in both the short and long-term (i.e., high quality orders need to be fulfilled today and how the space we are operating in changes over the next 12 months). 8 DoorDash Strategy And Operations interview questions and 8 interview reviews. The organization is divided into seven regions across the U.S. and Canada. With DashPass, customers pay a flat monthly delivery fee (today $9.99) for unlimited deliveries from eligible merchants and orders over $12. These enhancements have focused on improving Dasher efficiency, which enables Dashers to complete more deliveries per hour worked, and the quality of the experience of merchants, consumers, and Dashers, which has led to lower cost of refunds, credits, and adjusted cost of revenue, in the aggregate, as a percentage of Marketplace GOV.. More deliveries per hour worked, better experience, less loss. In a previous article, 3 unique things about being a researcher at DoorDash, I mentioned that working with Strategy & Operations (S&O) is something I really enjoy about my role. doordash strategy and operations interview. Stories and lessons from DoorDash Design team. Interested in joining the team? Doordash Interview Questions with Answer Examples. We do a lot of research into which restaurants will resonate most with our customer base we look through local websites to get a sense of peoples restaurant habits in each neighborhood. Manager, Strategy & Operations salaries at DoorDash can range from $151,104-$174,143. Operators need to easily flex between both of those mindsets. Changs, continue to invest in our relationship by partnering with us at new stores across the country. About. Having team members located in so many different places creates both opportunities and challenges. And now that were in so many places, we have a better sense of where well be successful. So why is that? In order to succeed online, merchants need to utilize a set of menu-building best practices to attract new customers. We talk a lot with Dasher teams in other markets to share ideas weve tried and challenges were facing. On a personal level, these would be the things I wish to achieve in my life. Any tips on what to expect from the Strategy & Ops interviews? Its rarely the same. A lot of people think of DoorDash as solely a food delivery platform, but thats just the beginning. In food delivery that could be how many orders did we sell yesterday? or which is the the most popular restaurant in Austin in July vs. December?, Over time, analytics teams collect more data points, incl. Finally, I also write a weekly newsletter on Substack where I share the lessons learned from all the start-up that I come across. Was 15 min HR call then had 24 hrs to prepare a presentation on a small data set. Overview To land an analytics data science job at DoorDash, you have to pass one to two case study interviews. Ive spent an entire day or week digging into data and thinking Ive found an answer, only to be proven wrong the moment its implemented. First off, Gross Margin grew from 23% in Q1 2019 to 53% in Q3 2020. Uber, Go to company page Requires multiple case studies and a take home assessment. Are we adding new customers and, more importantly, are those customers coming back? The different annual customer cohorts offer again an even more intriguing view. We also do de facto research and development; our team members keep track of whats happening on the ground in each market and experiment with new ways to serve our stakeholders. When I wake up every day, my first consideration is how to get the highest ROI for my time; Im careful about prioritizing where to focus my attention. Strategy and Ops sets the pace for the rest of the company, so we have to anticipate what our merchants, customers, and Dashers will need on any given day and work toward their long-term goals. If the experiment proves successful, the idea may be considered to be productized. You can unsubscribe from these emails at any time. It makes people order more. If a product wont be successful in your market, you need to speak up so that it can be redesigned accordingly. As a Manager, Merchant Services Strategy & Operations, you'll discover and guide performance improvements across the Merchant Services organization and build the foundation for it to grow. CNBC: I know DoorDash recently launched in Japan and has been rumored to be eyeing Europe next how does the opportunity for third party delivery abroad compare to the opportunity in the U.S.? Free interview details posted anonymously by DoorDash interview candidates. DoorDash Careers | Connecting People With Possibility Culture Find out how our mission, vision & values shape everything we do Belonging Explore how we're creating an environment that welcomes us all Learn More Exceptional benefits enable you to feel as rewarded in your personal life as you do at work. 30 min or 20 minutes a Dasher can deliver more orders per hour, and also makes more money. I worked at a startup after graduation, advising movie and music studios on how to maximize their potential at YouTube. 1. You also need to think creatively and be willing to experiment. Filter There may be growing pains, but it feels great to apply what youve learned and know youre doing things better this time around. When we encounter a bug in the site, for example, I can think of a couple engineers who will respond at 11 p.m. on a Friday night if I need them. Over time, I developed the work processes that helped me greatly improve my time and accuracy came along with that with a laser-like focus.\"4) Looking at our products and services, what do you think we do better at Doordash than any of our competitors?Answer Example:\"In my search for a new position, it was important for me to find employment with an innovative and expanding company. What type of questions to expect in the SQL and case interview rounds? Listen as if youre wrong.. We also have general guidelines about everything from approaching new merchants to timing a launch cycle, and checklists for what needs to be done when. Since all these metrics are expressed as a function of GOV, we can calculate a few metrics: These metrics are only expressed in a percentage of GOV. The average order value has fluctuated within a narrow band, between $29.90 and $31.20. How can we solve it? From a previous research project, we knew that people are usually cautious about subscriptions and feel reluctant to commit. We already covered Marketplace GOV above. Got an email rejection a few days later. I have a business degree and went right into consulting, which eventually got monotonous. If you assume an average of 1.6x across the three cohorts [(1.57 + 1.62 + 1.65) / 3 = 1.61] for the next three years, that means well be looking at 4.1x cumulative GMV. We celebrate each others successes and learn from each others challenges.. Free interview details posted anonymously by DoorDash interview candidates. Get email updates for new Merchant Services jobs in Tempe, AZ. All DoorDash needs to do is acquire a customer and keep them on the platform beyond year 1. Apart from local restaurants, DoorDash also has partnerships with national and regional chains such as McDonalds, Taco Bell and WingStop. I like to tell people Im a recovering consultant and banker. If we launch an expensive out-of-home marketing campaign in LA, that reduces the budget for marketing in Canada. Its a lot of fast-paced decision-making and immediate results, which I love. Customers stick around for at least 3 years, with spend growing to 1.6x, Analytics teams instrument each transaction to collect data that helps answer basic questions about the business. PwC, Go to company page I invest a significant amount of my time into my team since my success is their success. via marketing, promotions, etc. A data platform that drives intelligence and automation. I have done some EDA- eg what times of day are the most orders made, do some drivers make more from tips than others But I have no idea how to proceed. I really just wanted to build things from scratch. Theres no need to be an expert, but your day to day will flow more seamlessly when you better understand the product were using. Answer Question This estimate is based upon 2 DoorDash Manager, Strategy & Operations salary report (s) provided by employees or estimated based upon statistical methods. This is where their technology platform comes into play. At this stage, we try to leverage existing learnings to make sure the ideas/assumptions are grounded in customer insights. Sign up for free newsletters and get more CNBC delivered to your inbox. I am confident that these skills will transfer well to the Doordash team.\"3) How do you define success in your work?Answer Example:\"I define success by my ability to reach the goals that are set for me. For example, if we had an influx in customer demand, but didnt bump up Dasher operations to meet that demand, then wed have plenty of orders and no one to deliver them. I love the excitement of a launch and the chance to have my hands on so many aspects of what makes our business run. empower dashers with an efficient delivery process to they can deliver more orders per unit of time, with a predictable, transparent way to earn money. I would describe everyone as tenacious. Another thing that comes to mind is a second core value: assume great intentions. We give people the benefit of the doubt, which makes every discussion more productive. Ultimately, Im responsible for profit and loss across my region, identifying opportunities to expand our current markets, and designing strategies for entering new ones. This is the gist of how pricing on DoorDash works. Get notified about new Merchant Services jobs in Tempe, AZ. If were making a major push in delivery speed, for example, the customer side needs to be prepared, because as quoted times decrease, volume tends to increase. Hey everyone. Being a leader at DoorDash means empowering the people on your team to be successful.. Uber 52bd9. Fang: Yes, there are more consumers using DoorDash than ever, ordering delivery more than they were before Covid-19 but notably, they are continuing to order at higher rates, even in the face of reopenings. Were judged not on whether our experiment fails, but whether we fail to experiment.. These are just a few examples, and I focused on the ones that dont go too much into the weeds of technology and algorithms. Example of partnership: After multiple rounds of operational tests, DoorDash was going to make an announcement at the 2021 Super Bowl about its delivery offerings beyond food. Within this process, there are typically four scenarios where S&O and research can partner: This is where researchers need to be proactive and try to be involved early, as it might not occur to S&O that they can leverage research resources at this phase. On a work level, this includes the targets that are set for me and the professional development that I seek. We do have that sense of community and collaboration across the Launcher team. At the beginning of the pandemic, over 40% of merchants didn't have an online channel to reach customers, and we know that now more than ever, driving online sales is critical for these businesses. On average, someone remains a Launcher for about a year, and then they move on to a variety of roles. You get so much exposure to every side of our business in this role, you can follow what excites and interests you the most. DoorDashs Strategy and Operations team can fairly be described as the companys lifeblood: they continuously push out new features and processes to users, then carry valuable on-the-ground insights back to headquarters. So there you go. The interview process includes a phone screening, an online assessment, and a final in-person interview. DoorDash has built an incredible analytics machine that allows granular optimization experiments on the tiniest little things across the food delivery lifecycle. Usually, youll have to try at least a few before you find the right one, and each attempt gets you closer. Growing your career as a Full Time Senior Associate, New Verticals - Strategy & Operations is an awesome opportunity to develop productive skills. DoorDash has again a competitive advantage here they have more customers and orders, across more markets, hence they have a better data set to power their machine learning algorithms. Fang: Our mission at DoorDash is to empower local economies, and while we started in the U.S., we've always had an intention to broaden our impact and provide value to merchants, consumers, and Dashers in other countries. In the early days of DoorDash, there were mainly three groups of people engineers, sales, and everything else. We have office hours and a process set up to streamline requests like this, and empower S&O partners to get customer feedback directly. They decompose my hypotheses to identify the optimal research techniques to derive statistically significant results. With that, they were able to prove the concept and validate the teams hypotheses. For our full list of Doordash QAs, visit: https://www.mockquestions.com/company/Doordash/YT/************************************************************************************************0:00 - Introduction0:30 - Question #1: What would providing excellent customer service mean to you in this role with Doordash?1:32 - Question #2: At Doordash, we value organization. acquire more customers, and offer them a restaurant selection and services that drive up engagement and retention. The Launchers walk the talk they do deliveries themselves. Users can get the subscription for $9.99/month, and it is applicable to any restaurant that's DoorDash affiliated. After putting together an initial strategy and sizing the opportunity, I lean on research to help us in understanding consumer product fit. . Ive heard this repeated often: Speak as if youre right. Ex-Facebook, Uber, Microsoft, and strategy consulting. We are always exploring other opportunities and will continue to build a mutual understanding of each others charter and goals, and strengthen our relationships. Thats what this post is about, and theres a tiny section on page 194 of the prospectus that touches on it: We have assembled a team of 617 highly skilled engineers, designers, and computer scientists whose expertise spans a broad range of technical areas, as of September 30, 2020. That customer segment happens to have a higher per-order ticket size, since one order needs to feed an entire family, not just an individual. DoorDash has done exactly that. Postmates, Takeaway.com, Delivery Hero, Glovo, Deliveroo you name it. We also work closely with Engineering our CEO has said, Engineering and Strategy and Ops need to go together like peanut butter and jelly. Engineering designs our whole process, and they need us to give them input and test the product. A lot of Strategy and Ops is focused on one side of the business, but we work with all three: recruiting restaurants as partners, kicking off marketing efforts to bring in customers, and running orientations for new Dashers. Fv 27, 2023 . People who can easily transition from a 5-foot level to a 10,000-foot level thrive here too: the people I admire can quickly go from talking about a very specific process to asking how it impacts our overall strategy. Are people ordering in more than they were pre-pandemic? Were definitely not going in blind. A Division of NBCUniversal. For example, we recently noticed we had a bunch of drivers available to take orders and wanted to get these orders assigned sooner, so I caught up with Engineering to assess how we could optimize our Dasher assignment algorithm to help make that happen. This role has the remit of shaping our Drive restaurants . How long will a pint of ice cream stay cold? make each market and order more efficient. That number drops to 2% in the subsequent years to keep customers on the platform. So one challenge Strategy and Ops faces is deciding how to spend where it matters most. Tell us about a job that you've had where being highly organized was important.2:38 - Question #3: How do you define success in your work?3:29 - Question #4: Looking at our products and services, what do you think we do better at Doordash than any of our competitors? To provide a framework for how we collaborate, Ill reference the Double Diamond model that most UX practitioners are familiar with. See all Manager, Strategy & Operations salaries to learn how this stacks up in the market. Im focused on balancing Dashers within the larger marketplace: making sure the right number of drivers are on the road to give every customer a positive experience. Im a Regional General Manager based out of our Midwest hub in Chicago. The other half were put into our products and scaled across the company. Date Published: 12/20/2021. At my previous company intermix.io, we pretty much had every delivery company under the sun as a customer at some point. My job is a combination of analyzing data to identify specific challenges within markets, and helping build and oversee solutions. DoorDash, which went public in December, has undoubtedly benefitted from food delivery trends over the past year.The company's stock began trading at $182 per share on Dec. 9, 2020, and while it . The data set and the ability to run experiments at scale with that data becomes proprietary knowledge and a competitive advantage. I can provide detailed insights. By having regional experts, we have people focused on making sure each side of the marketplace is growing and running smoothly. I applied and interviewed for DD strategy and operations role (was rejected in the last round). A few buzzwords Kubernetes, Redis, Snowflake, Flink, Yarn, Kotlin, Aurora with everything running on Amazon AWS. That creates an ever increasing granular understanding of the business. Experiencing those lows made us a sharper and scrappier team. All Rights Reserved. We want to hear from you. Additionally, suburban markets are attractive as consumers in these markets are more likely to be families who order more items per order. DoorDash started in 2013 and wasnt the first food delivery in the market. Fang: Every industry goes through ups and downs, but I think this has been especially true of the last-mile logistics and on-demand delivery space. In my current role, I work under both time and very lofty accuracy goals. Were determined to leave our mark. Check out open roles or get in touch with Katie Frank, katief@doordash.com, to learn more. But its not metrics alone; were also looking at the quality of our relationships with merchants and Dashers. In a previous article, 3 unique things about being a researcher at DoorDash, I mentioned that working with Strategy & Operations (S&O) is something I really enjoy about my role. All with excellent data engineering teams. It also helps to be comfortable experimenting, and wearing different hats. From the S-1: And to provide the scalability and flexibility to capture and process these huge amounts of data, DoorDash also migrated from a Monolith to a Microservice Architecture, without disrupting any services. By developing regional experts, were able to quickly learn whats worked in one market and apply those practices to other cities. higher GOV on a per order basis, as families spend more with more mouths to feed. Click the link below to head over to Substack and subscribe!, Investor at Rodeo Beach, co-founded and sold intermix.io, VP of Platform Products at Instana, https://doordash.engineering/2020/02/28/next-generation-optimization-for-dasher-dispatch-at-doordash/, https://doordash.engineering/2020/09/25/how-doordash-is-scaling-its-data-platform/, https://blog.doordash.com/celebrating-caviars-expansion-to-three-new-markets-austin-miami-and-san-diego-998c8cc6beea, how to optimize their dishes for delivery and pick-up, https://get.doordash.com/blog/off-premise-food-quality, https://blog.doordash.com/announcing-doordash-as-the-official-on-demand-delivery-platform-of-the-nba-wnba-and-nba-2k-league-a5d89616dfc0, https://doordash.engineering/2019/02/20/experiment-rigor-for-switchback-experiment-analysis/, https://doordash.engineering/2018/02/13/switchback-tests-and-randomized-experimentation-under-network-effects-at-doordash/, https://doordash.engineering/2020/11/10/uncovering-online-delivery-menu-best-practices-with-machine-learning/, a real-time prediction service called Sybil, https://doordash.engineering/2020/06/29/doordashs-new-prediction-service/, DoorDash also migrated from a Monolith to a Microservice Architecture, A relentless focus on execution 1% better every day, A data platform that drives intelligence and automation. If you dont have the time to read the full post I also write a weekly-ish newsletter where I share the lessons learned from all the start-up that I come across. For example, when the S&O team managing DashPass, DoorDashs subscription service, identified opportunities to offer additional benefits to subscribers, they modeled what the benefit structure should look like and ran operational tests (a quick way to test an idea that doesnt require meaningful engineering work). The image below shows that the economics of a single order can look like. Were all thirsty for new business and deeply invested in the companys success. Its satisfying just to know you and your colleagues around the world are part of the same mission, and they have your back. Theres tremendous value in having fresh eyes on a problem. There might be one operations person who stays longer, to manage the transition to the full-time team. DoorDash, already benefitting from food delivery trends, is getting into alcohol delivery. Internationally, just like in the U.S., we've seen a big opportunity to service merchants with new tools and products that help them drive more sales. I applied for an ops role late last year. Lighter traffic and easier parking also mean that Dashers can serve these markets more efficiently. Every member of the Dasher team wants to learn everything they can about the customer and merchant sides of the business so that we can continue building a better product together. DM if interested. doordash strategy and operations manager interview. The 2018 cohort increased its annual spend by 65% in Year 2 (2019). We attribute our category-leading spend retention and capital efficiency, in part, to this obsession. We organize our team with a full-stack development model, integrating product management, engineering, analytics, data science, and design.. People can chart their own course. I help our teams make decisions about growth, financial, and operational strategies in 10 markets throughout the Midwest and Canada, with more launching soon. I spend a lot of time finding solutions; I might look at why it takes Dashers longer to reach certain merchants, or how we can tailor our selections to attract more customers. lower customer acquisition cost, as theres less competition in these markets. Act like an owner is a core value at DoorDash, and we definitely live that. Interview Questions Behavioral: How would you handle working with cross functional partners? Each region has teams that cover a particular side of the business merchants, customers or Dashers. What matters to them, and how can we build a product that helps them achieve their goals? DoorDash offers you so many resources to help you growbut you have to take those opportunities.. Thats a natural part of our business, so its important to communicate and make sure everyone plans for those events. Where and how should we introduce the product to customers? Sometimes S&O partners may request additional inputs to understand the opportunity size or gather customer stories to support a potential solution. Some stay as Strategy and Ops Managers, others move to different teams like Business Operations, Business Development, and Sales Strategy. As does the entire DoorDash organization. doordash strategy and operations interview. We try to influence before a solution is set in stone, so that we are not just validating it. But no analysis so far has focused on how exactly DoorDash went from last to first in a super competitive market and the answer includes by using data. Felt like brain teasers but I guess they prob deal with this type of shit, These questions sound ridiculous. Special thanks to Tae Kim, our amazing Content Strategy lead at DoorDash for making this article better. This company embraces good ideas, and everybody on this team embraces the responsibility that comes with that. Additionally, including research as the product or program evolves is also important to ensure that we are meeting the needs of our consumers and that we are innovating in new and competitive ways.. Data makes the DoorDash local logistics platform more intelligent and efficient with every order. But more so DashPass takes friction of the ordering process, as theres no additional delivery fee. We are looking for a remarkable Senior Associate, New Verticals - Strategy & Operations to join our passionate team at DoorDash in New York, NY. Referrals increase your chances of interviewing at DoorDash by 2x. View: 3842. From page iii of the S-1 filing, in the How We Operate section: [] everyone at DoorDash, including me [Tony Xu], tries to step out of our day-to-day roles once a month to do a delivery or engage in customer support, menu creation, or merchant support staying very close to the needs of those who use our platform is key. The S&O team tapped into this opportunity and tested multiple ideas that could grow the beverage pickup business. DoorDash saw they could bring the rigor of advanced analytics to each phase of the fulfillment process, leveraging business insight, machine learning and big data. DM if interested. For me, DoorDash was a chance to carve out a piece of the business and have a direct impact. But it was an exciting transition for me, and a hugely rewarding one: The challenges were solving are always becoming more nuanced and complex, and now I have the bandwidth to dig much deeper into the problems Im most passionate about. Right now, though, Im happy to stay where I am. Consultant, Go to company page Meanwhile, theyre also figuring out how to balance the companys rapid growth across the businesss three stakeholders: merchants, customers, and Dashers. When we first founded DoorDash back in 2013, there was enthusiasm from the investor community. 65 % in Q1 2019 to 53 % in Q1 2019 to 53 in! Least a few buzzwords Kubernetes, Redis, Snowflake, Flink, Yarn, Kotlin, Aurora everything. The benefit of the same mission, and also makes more money grew from 23 % in the...., Strategy & amp ; Operations salaries to learn how this stacks up in the and. Talk they do deliveries themselves likely to be productized regional chains such McDonalds! Attract new customers and, more importantly, are those customers coming back your team to be successful in market! Talk a lot of fast-paced decision-making and immediate results, which eventually monotonous. In 2013 and wasnt the first food delivery trends, is getting alcohol. 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X27 ; S DoorDash affiliated Launchers walk the talk they do deliveries themselves back 2013... Got monotonous full-time team and test the product often: speak as youre. Chance to carve out a piece of the things I wish to in! They were pre-pandemic deciding how to maximize their potential at YouTube data science at. My time into my team since my success is their success email updates for Merchant...