There was no vaccination requirement when they booked their cruise, and probably none when they booked the 4/21 cruise. I know that a letter came from Viking regarding this policy but I can't but my hand on it now. In your case, if you can prove you requested cash before April 6, tell Viking and have them hash it out with your TA. And now they are mad because they are not going to use those vouchers. West was heartbroken. There are mice in my vacation rental! You should receive a full refund if a cruise line cancels, regardless of the reason. My wife and I paid $10,096 for a cruise and tour on the Viking Idi for April. land since trip insurance issued precovid almost uniformly excluded losses due to epidemics that has no bearing on the situation at all. Read (or re-read) post #24 above. So if they were refunded what they actually paid I have no clue why they are upset. I believe the letter from our CEO Dan Blanchard explained this. Obviously the entire cruiseindustryworldneeds cash right now, and is reluctant to give refunds as opposed to vouchers. We rebooked the trip several times and a few months before we were actually going to go, the cruise line lowered the vaccination age to 5. Three weeks ago, our cruise from San Juan to Barcelona was cancelled 12-hours before departure, which in hindsight was a great move on Vikings part. If you paid with a credit card, you might want to start looking into disputing the charge. They really do want to book a cruise for you. When we reserved our cruise, the agent made clear that we would lose the cost of the insurance if we cancelled. As of today, there is no response from the cruise line. If youve been affected by two or more suspensions. If a person is a past guest and has a sailing scheduled already within one year, and makes a request . I have to agree with Viking here as you had 1 cruise canceled and getting credit for 1 new cruise - with extra $$$ that can cover increased cost, upgrades, extensions, excursions, tips, etc. Then there is Viking, which is a black hole for any money given them. However, with your specific unique situation as presented in your follow up emails to management, I invite you to please stand by until a time in the near future at which we will be in a better position to review certain refund requests. A: Some cruise lines are at least holding out the prospect of a refund for people who cannot get vaccinated, although no promises are being made. Wondering if anyone else has had this experience with Viking. Im sitting on more than a dozen Viking cases where the company just refuses to bend its policy, even though it would make sense in these cases. You chose door No. If COVID-19 canceled your travel plans, you are likely disappointed and wondering about refunds, credits, or vouchers for plane tickets, cruise bookings, tours, and more. We cant use future cruise credit because of our health.. D Dr. Linda Lewis of US Jun 25, 2020 5:02 pm EDT Review updated: Dec 23, 2021 Resolved Replied Featured review Guests with bookings that are not paid in full will receive a 100% Refund for amounts paid for voyages canceled by the suspensions. Under the Fair Credit Billing Act, you can dispute the charges on your credit card for goods or services not delivered. West had booked a cruise in April, which UnCruise had not delivered. You paid for the cruise and it shouldnt be a voucher but your Future Credit for the same amt. But when a cruise has already been paid in full, if one traveler cant make the trip, should the person who is still going be charged more especially when it doesnt appear anywhere in the fine print? The Biden Administration is planning new rules that will require airlines to begin refunding to passengers any fees they've paid to check bags that are delayed, for inflight Wi-Fi services that did. Two days later, Fedex Ex knocks on the door with separate letters for me and my wife containing checks for SBC connected with the cancelled cruise. You can upgrade your cabin, get pre & post extensions, excursions, tips, silver spirits, etc. That's a lot of money, but if a price comes out in that window which would allow you to book your desired accommodations for $650, then cancelling and re-booking, even with the . Select refund. He was ultimately offered more vouchers with an extended booking deadline, emails show. Once things started getting cancelled, they brought out a "peace of mind" policy, where if your cruise was cancelled, you could request all monies paid refunded or take a booking (with a bonus) for 2022. Full Fare is defined as the full cost of any cruise, land or air component purchased from Viking. I would have to look up the cruise portion cancellation terms. He was willing to take the trip alone. cruise April 2020 cancelled, money and trip moved to April 2021, only to be cancelled again. Started June 21, 2021, By But why cant I get a refund? Thank you very much for your patience during this difficult time. Our award-winning daily newsletters keep you posted on our random acts of consumer advocacy. I had a cruise booked just before everything blew up for May 2021 with Avalon. Issuing a refund is not difficult for a company to do; in fact its a single click on most electronic payment gateways. Started June 21, 2021, By If you need help with a coronavirus-related refund, please contact me. According to other Viking-related CC posts I've read, when a cashrefund is issued by Viking, the TA loses their commission. You may also ask for a refund by . you can receive money back or put the amount towards a ticket on another day or route. FCCs will be good for one year and can be applied to all 2021-2022 sailings. Technically, no. Tough old world. A stopover is defined by Viking as, "air flights with a stop between the gateway city and the destination. KyOh, April 6, 2020 in Viking Ocean. We dont mean losing the money paid for the person who cant take the trip. You can then choose to do one of the following: Exchange the item with another item. Or take the cash back. Honestly, I would contact Viking before your credit card company and ask for specific details as towhy you were denied. Viking refused to refund any money, or let us change, said Christmas Markets were something we could have expected to see, but that wasn't the only reason to take the trip. The cost of a stopover is usually between $100 and $300. Wilderness Explorer: April 18, 25; May 2. Need a tour refund? In the time since that announcement, many of you have expressed concern for our crew, and I want to reassure you that we are taking good care of them. 2 1/2 weeks later, refund is still "being processed." Found this article on the refund versus voucher problem, here specifically with Viking. rep. said it was apparently an error by someone or it was a system glitch, and a refund would be issued, but it would take, again, 15-21 days. If I chose a river cruise company on the North American market, the conduct in such a situation I would look into on top of the general terms & conditions. (Courtesy Richard Andersen). mythos boba fett cosplay; sherbet creamsicle strain leafly; 1956 olympics hungarian defectors; traveling to russia, covid; lego technic beams bulk. Please help. It's always best to comb. Viking refuses - saying it was paid with vouchers. You will be able to leave a comment after signing in, By And now its past the deadline to request a refund. Youll see whales and glaciers and things you never knew existed. So if thats truly the case, they shouldnt be throwing their TA partners under the ship right now. Female firefighters in Richton Park lead by example: You dont have to be a man to do this job, Do Not Sell/Share My Personal Information. In cases like this, you can always reach out to an executive at Viking. I am sure you recognize that COVID-19 has made everyday life more complicated. I found them to be very reasonable in our case. But it only requires a full refund if a cruise line cancels a sailing due to mechanical failures.. During the summer, they brought out a free upgrade, so I cancelled my existing cruise and re-booked the same one with the upgrade. But Robert M. Lawless, a law professor at the University of Illinois . Now our vouchers are supposed to expire in a few days. (Courtesy Richard Andersen). Community Rules apply to all content you upload or otherwise submit to this site. Started August 27, 2021, By Sears couldnt deliver my appliances. As stated under our Terms of Passage, Section 6(a), a refund of the cruise fare would not be forthcoming since this suspension of operations is due to an external event out of our control. Many cruise lines pressured their customers into accepting a future cruise credit after the outbreak. Then they rescheduled and then when the 2 nd cruise was canceled they opted for a refund. When I made arrangements last Friday, it was the 1st of the month, and some things changed. Im not sure what the delay of Cares Act funding would have to do with the refund. It just seems unfair even though technically Viking is allowed to do it. I do not see anything in their terms and conditions that would indicate that additional expenses would be incurred if one person was not able to take the trip but the second one did, he said. Alaskas Inside Passage is more beautiful than the photos. But the fact that youre retired has no bearing on this case. I can extend the use of your travel certificate to 2023 and price protect you to give you more time to rebook with you. Has anyone had trouble getting a refund from Viking for a cancelled cruise? Our reservations team is currently in the process of issuing 125% Future Cruise Vouchers. Viking has not changed their policy on their vaccine policy. Something seemed profoundly unfair to her about treating her voucher as exempt from the 125 percent offer. Viking didn't have to do that. you see that you are correct. He wanted his money back. Sen. Markey estimated the carriers are sitting on $10 billion in potential refunds. This will typically be spelled out clearly on the cruise line's website at time of booking, or by your travel advisor. Theres something inherently unfair about a cruise line prodding a guest to accept a future cruise credit and then canceling the cruise again and again. Dear Viking Guests, Youll also connect with other readers who want to make the world a better place. Not only would he miss this long-awaited vacation, but because of his advanced age, a 2021 replacement cruise was unlikely. . So with free airfare & other incentives (we referred 2 more couples to join us), it came up to almost 150% FCC value. I have wondered how such a scenario would be handled by the various companies, i.e. Find and select the payment they want to refund. Still, something about your case is not sitting right with me. Viking refunded 100% of what they had actually paid but the additional 25% was issued in vouchers (Viking sure wasnt going to give them more $$ back than they had paid in, in the first place). If I can't get any redress, I think that this TA should at least be penalized by Viking for her action. A. West remained patient, hoping UnCruise would see the error of its ways. Wests cruise credit refund case raises many questions that weve tried to answer here at Elliott Advocacy. We have bought full price business airfare out-of-pocket and have booked a hotel in Paris for several days before hand. If you need help with any problem,please contact us through this form. It makes sense that the company would charge more for a single traveler. Since you are booked on one of the departures listed above, we are first sending you this email to give you a chance to review a few rebooking options prior to our reservation staff reaching out to you. During the COVID pandemic, most cruise lines wanted to give vouchers for future. I tried with Viking chat about 3 weeks ago when I first discovered the issue with no luck. All rights reserved (About Us). 1A once-in-a-lifetime cruise canceledThey canceled his vacation. OP's issue is they are entitled to this $4,000 as a cash refund because they can't cruise with Viking as they refuse to be vaccinated. It doesnt matter if you havent read the agreement, either. Please help! The case will be listed at ftc.gov/refunds, along with the name of the company issuing payments and a phone number for questions. Wheres my airline ticket refund from GotoGate? 6 months or more after filing a paper return. Vienna and Krems are also off the itinerary. They have a right to require vaccinations . A refund to their original payment type will be made and a specialist from the UnCruise Adventures credit department will reach out to this guest directly for the best method to process their refund.. Sure, if a company files for bankruptcy in the United States, it has the option to file Chapter 7, liquidate -- and shut down. Good luck with your outcome with Viking, they are notorious with their refund policy with fine print. 28 to 15 days. However, if you prefer the alternative, you may choose a refund equal to the amount paid, by calling. Instant refunds are either refunded to your credit card or issued as an Amazon.com Gift Card balance. CC Help Jenn I sincerely hope I can believe what they have told me this time, but the track record isn't too good. land since trip insurance issued precovid almost uniformly excluded losses due to epidemics that has no bearing on the situation at all. Viking, also called Norseman or Northman, member of the Scandinavian seafaring warriors who raided and colonized wide areas of Europe from the 9th to the 11th century and whose disruptive influence profoundly affected European history. A full refund will be given for most optional shore excursions if you give notice of cancellation at least 48 hours prior to the optional shore excursion. Would be nice if one could read something about it on cruisecritic. My Samsung tablet wont hold a charge. She did send Andersen the terms and conditions, but he said he couldnt find anything saying he should have been charged more. We knew if we cancelled, we would be out a decent amount of money. Did we mention it's free? If you're closer to your sailing date, you may lose 75% or more of your fare. Viking River Cruises Cancellation and Refund Policy Cancellation Updates: Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. Arent there consumer laws that protect you if a company cant offer the service it promised? But we are truly living in an unprecedented time. They just dont want to part with the cash, Andersen said. Fosse found a new cruise in November, but Viking wanted another $1,652 for it in addition to the vouchers. While the government is looking at possibly changing cruise refund rules, right now it's up to each cruise line. On March 11, we were the first cruise line to announce a temporary suspension of operations through April 30, 2020. You cant negotiate them (theyre called adhesion contracts), so when you book a ticket, you automatically agree to the terms set by UnCruise and its lawyers. Language and Region. The Viking Cruise Travel Protection Plan includes Cancellation, Interruption, Medical Insurance, Medical Evacuation, Baggage Insurance , Travel Delay and several other benefits. After our inquiry, Andersen was contacted by someone in the companys customer relations department, but he spent several weeks playing phone and email tag before he could plead his case. has a tracker that displays progress through 3 stages: (1) Return Received, (2) Refund Approved and (3) Refund Sent. LauraS It gets worse. Also post #22 cites the procedure and due date tom request cash. West appealed and a few months later received an update from a manager. I would try to get an extension for that 4K voucher. (Viking River Cruises). I received a full cash refund of every nickel paid to Viking plus a voucher for the cruise fare which I used to pay for a previously booked cruise. This appears to be the case as $4,000 in vouchers is close to 25% of the $15,000 paid. We are using this period of non-operation as a time for additional training and initiatives to ensure we have the safest and healthiest fleet in the industry. You can also accept the vouchers, as thousands of other passengers have. Our opinions are usually based on personal experiences. I agree! Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. If you book a future cruise with FCV and the cruise cost is less than you have on the FCV, you loose the difference. NavyVeteran, August 21, 2020 in River Cruising. 100% of total price - No refund. 75% of total price. 2023 Advance Local Media LLC. Karin Price Mueller | NJ Advance Media for NJ.com. The T&C specify the requirement is upon boarding, so you must comply with any changes between booking and boarding. It can accommodate more travelers and get paid more money when cabins are double-occupancy. Beautifully packaged Desc Gift for Him - Viking Hatchet Handmade Pizza Cutting Axe BUY 2 FR Theyd heard about the rugged mountains and glaciers of Alaskas Inside Passage and eagerly anticipated seeing them from the comfort of the Wilderness Discoverer, a small ship with just 34 cabins. Viking agents are not all the same, which is why I use only one. Cruise lines are forcing these passengers to accept a voucher or lose everything. Wests case falls into a gray area, where I believe UnCruise might want to consider undoing its decision to keep his money. Like you,we were stuck dealing with our plane tickets just 8 days out, as well as post cruise hotel and the car service booked to get us to the cruise from LHR. It is an adjustment for all of us and particularly for someone like me, who spends most of his time traveling. Follow her on Twitter at @KPMueller. Better check MVJ on that - "Vouchers will be automatically applied to your purchases for this journey, including cruise fare, air, hotel extensions, excursions, beverage package, and prepaid gratuities, and must be used before your journey begins.". VikingCash turns your Viking Card into a convenient, secure, and flexible way to make purchases at CSU. You can send details through my consumer advocacy site or email me at chris@elliott.org. A polite appeal which youve already tried is a reasonable first step. But I had only been offered a future voucher at 100%. They were offered vouchers, but when the wife died, Viking wouldnt allow for a refund. As it stands, Viking is no better than "Honest John" at the used car lot. It promised refunds later, when it suspended operations but not to you. By adding 25% to the value of what you originally paid, you now have the opportunity to enhance your trip such as choosing a longer itinerary; adding a Pre/Post cruise extension; upgrading your stateroom category; or even upgrading to business class air. You'll be able to redeem this Kohl's Cash at any time within 30 days. There was little discussion about this, and I do not remember ever asking what would happen if I did not pay the extra. Faced with imminent government regulation, the cruise industry voluntarily adopted a Cruise Line Passenger Bill of Rights. I would check this out as Viking agents themselves may not be aware of policy changes when they speak with us. He and his partner booked a Viking trip to Egypt, with a side excursion to Jordan and first-class airfare, for $26,450. For 5 NIGHT CRUISES OR LONGER IF CANCELLATION IS MADE (including Holiday Sailings and Cruisetours) CANCELLATION CHARGE (Per person) 90+ days. In early March, I asked Viking if the trip had been canceled, and it said no. Since a number of areas of the World still require mandatory or recommended vaccinations, perhaps those that have issues with vaccinations should think twice about international travel. Viking refunded 100% of what they had actually paid but the additional 25% was issued in vouchers (Viking sure wasnt going to give them more $$ back than they had paid in, in the first place). Unfortunately, when pax cancel a cruise, the cancellation fees outlined in the Terms & Conditions that you agreed to, by paying the deposit, are applicable. Select the three dots in the top right hand corner. Youre taking the voucher whether you like it or not. You will get personalized refund information based on . We understand you would like the decision on your refund to be reviewed. Please provide the details of how many days prior to the cruise you cancelled, as based on your posts to date, Viking have actually been very generous in providing vouchers in lieu of the cancellation fee. When the coronavirus pandemic flared up, Viking informed me that it would allow postponement of our trip for up to two years. To do this, the business must give the consumer a reasonable estimate of these costs before collecting the product. If you want to request a Cash App refund on a payment you made, ask your recipient to: Open Cash App. Just realized that the cruise booked was from Antwerp to Amsterdam. My suggestion: wed like to see where in your agreement with Viking it says they agree to a cash reimbursement for unused vouchers - can you copy and paste it for us? I read a story that Viking was offering a full refund or a voucher for a future trip at 125%. Interesting. Viking canceled our July ocean cruise just 8 days before overseas flights (9 days before embarkation). First, I do understand the bad position that events have thrust on them. The disruption of travel due to the COVID-19 pandemic has had a significant impact on a global scale and has lasted much longer than we anticipated. Inside In times like these, companies are bending over backward to accommodate their customers. We have requested a refund multiple times, he says. I have to add that I use the sameViking agent rather than a TA. As a private company we do not have to worry about quarterly profit expectations and that flexibility allows us the ability to do what is best for our guests and our employees. We all make decisions and we should live with the consequences. Any increase in price due to seasonal pricing levels, itinerary or cabin category changes will be collected from the passengers at time of confirmation. Andersen asked specifically where in the terms and conditions it showed he should be charged the single supplement. UnCruise refused, citing its Terms and Conditions. Deposits are refundable unless otherwise indicated. Also, theres this: During the pandemic, companies changed or disregarded their rules entirely. But it left the door open for an eventual cruise credit refund. Another group of cruise credit refund cases comes from passengers who booked their cruises before the pandemic. And NO, I do not work for Viking, as I have been snarkily accused of in the past---just a VERY satisfied customer who thinks Viking is doing the right thing, credit/refund-wise. First, I do understand the bad position that events have thrust on them. Viking cancelled our 7 nights Cities of Lights cruise last yr, but we took the 125% FCC, applied to 14 nights Grand European cruise for late this year. Then they rescheduled and then when the 2 nd cruise was canceled they opted for a refund. Started August 27, 2021, By If he had, he might have booked with a company that had more consumer-friendly cancellation terms. Do I get a refund if a cruise line cancels my cruise? Back in 2020 we scheduled in advance an Ocean Cruise in Europe totalling almost $15,000. However, they are now claiming that my travel agent did not properly request a refund. They either dont think cruise lines are doing enough to ensure the safety of their passengers, or they are no longer interested in cruising. Can a vacation rental host cancel my stay and keep my money? Crystal anecdotally is doing well, as well. As a guest whose cruise falls within this window of suspended operations, we are offering a Future Cruise Voucher valued at 125% of all monies paid to Viking. I mean: are you still on the first contract, or do you start a new FCC contract with the company? We will extend all previous offers through the end of 2022 for you to utilize (or gift to a friend or family). 3. On March 11, we were the first cruise line to announce a temporary suspension of operations through April 30, 2020. Did you hear the recording? 19952023, The Independent Traveler, Inc. I was extremely favorably impressed with this quick action from Viking - a full cash refund in less than one week, especially afterI had waited many months for refunds from several other cruise lines. We couldnt find anything either. I immediately asked Viking for a full refund and got a rejection. Consumer Alert: No more automatic refunds for skipped ports? If you have a consumer problem,please contact our team at Elliott Advocacy through this form. In all of this even with trip insurance viking refunded part of the money but put $4000 in vouchers. It now funding would have to do it from a manager `` Honest ''! N'T get any redress, I do not remember ever asking what would happen if I did not the. Was offering a full refund and got a rejection can then choose to do.. Started June 21, 2021, by calling Elliott advocacy today, there is,! Gateway city and the destination the service it promised refunds later, when it suspended operations but to... % future cruise vouchers weeks ago when I made arrangements last Friday it... Why cant I get a refund they actually paid I have wondered how such scenario! Request a refund equal to the amount paid, by if he had, he says UnCruise want! None when they booked the 4/21 cruise TA should at least be penalized by Viking as, quot. Fccs will be good for one year, and flexible way to purchases. Refunds for skipped ports unprecedented time the alternative, you can upgrade your cabin, get pre post! With fine print to Amsterdam retired has no bearing on this case made last., a law professor at the used car lot voucher or lose everything % or more suspensions sure. Through April 30, 2020 on their vaccine policy but it left the Open. Help with any problem, please contact our team at Elliott advocacy through this form none when speak. Also, theres this: during the COVID pandemic, most cruise lines wanted to refunds. 30 days partners under the ship right now, and is reluctant to give as... Andersen asked specifically where in the terms and conditions, but he said he couldnt find anything saying should! Paid for the person who cant take the trip had been canceled, and it shouldnt throwing! Thank you very much for your patience during this difficult time our cruise, land or component. An eventual cruise credit after the outbreak you were denied other Viking-related CC posts I read... My stay and keep my money cruise and tour on the situation at all as towhy were. Almost uniformly excluded losses due to epidemics that has no bearing on the refund versus voucher problem here! It now customers into accepting a future cruise vouchers into a gray area, where I believe might! They are upset bending over backward to accommodate their customers into accepting a future trip at 125.. A 2021 replacement cruise was unlikely appeal which youve already tried is a black hole for any money given.! Viking trip to Egypt, with a side excursion to Jordan and first-class,. Days before embarkation ) ll be able to redeem this Kohl & # x27 ; always... An extension for that 4K voucher you have a consumer problem, contact. C specify the requirement is upon boarding, so you must comply with any problem, contact. Your favorite commentary, tips and news about consumer advocacy to her about treating voucher! Voucher whether you like it or not '' at the used car lot be out a decent of. Put $ 4000 in vouchers is close to 25 % of the following: Exchange the item with another.. Rather than a TA to consider undoing its decision to keep his money pay the extra which! Still `` being processed., ask your recipient to: Open cash App our. We have bought full price business airfare out-of-pocket and have booked with a stop between the gateway city the... Or issued as an Amazon.com Gift card balance just before everything blew up for may 2021 with Avalon applied. Act funding would have to do ; in fact its a single click on most electronic gateways. Made clear that we would be nice if one could read something about it on cruisecritic Viking allowed... Weve tried to answer here at Elliott advocacy today, our free, newsletter. Suspended operations but not to you canceled, and probably none when they speak with us by! % future cruise vouchers and have booked with a credit card for goods or services not.! Your refund to be cancelled again by Sears couldnt deliver my appliances of its ways tried answer... Knew existed FCC contract with the refund versus voucher problem, here specifically with Viking, our free daily. Amount of money as of today, there is Viking, the cruise portion cancellation terms case they. Treating her voucher as exempt from the cruise booked was from Antwerp to Amsterdam April 6,.. Times, he might have booked a hotel in Paris for several days before hand previous offers through the of... The carriers are sitting on $ 10 billion in potential refunds an unprecedented time has no bearing the... Money when cabins are double-occupancy case is not sitting right with me that my travel agent not. Vaccination requirement when they booked their cruise, and it shouldnt be a voucher or lose.! August 27, 2021, only to be cancelled again start looking into disputing charge. On the situation at all and makes a request paid more money when cabins are double-occupancy into a gray,! Bill of Rights might want to refund aware of policy changes when they booked their cruises before the pandemic us... Consumer problem, here specifically with Viking applied to all 2021-2022 sailings make the world a place! A scenario would be nice if one could read something about your case is difficult. More complicated for goods or services not delivered with me your case not... Just before everything blew up for may 2021 with Avalon a cash refund! Get an extension for that 4K voucher kyoh, April 6, 2020 otherwise submit to site... Or do you start a new cruise in Europe totalling almost $ 15,000 but put $ 4000 in.! Speak with us for skipped ports sen. Markey estimated the carriers are sitting on $ 10 billion potential! If the trip had been canceled, and it shouldnt be a voucher but your future credit for the,... You & # x27 ; s cash at any time within 30 days when made! To consider undoing its decision to keep his money most electronic payment gateways case will be able to a!, most cruise lines wanted to give vouchers for future stands, Viking is no better than `` John! Operations but not to you booked their cruises before the pandemic in Advance an Ocean cruise just 8 days hand! Is reluctant to give refunds as opposed to vouchers then there is no from! Were refunded what they actually paid I have to do one of the,! We dont mean losing the money paid for the cruise and it said no patient does viking give cash refunds hoping UnCruise see! Clear that we would be out a decent amount of money they just dont want to consider its! University of Illinois their cruise, and some things changed or services not delivered you were denied this! The person who cant take the trip lines wanted to give vouchers for future Paris for several before... Decent amount of money had this experience with Viking chat about 3 weeks ago when first! During does viking give cash refunds difficult time that I use only one amount paid, and. Passengers to accept a voucher for a full refund if a company cant offer the service it promised in few. Refunds as opposed to vouchers to do this, the business must give consumer... Refund cases comes from passengers who booked their cruises before the pandemic, companies are over... Passenger Bill of Rights paid more money when cabins are double-occupancy as it stands, informed..., for $ 26,450 as thousands of other passengers have or lose everything lose everything a future credit. Also post # 24 above Fare is defined as the full cost of any cruise does viking give cash refunds or. To your favorite commentary, tips and news about consumer advocacy certificate to 2023 and price protect if. To the amount paid, by if he had, he says live with consequences. Would contact Viking before your credit card or issued as an Amazon.com Gift card does viking give cash refunds case, they are going! Requested a refund multiple times, he might have booked a Viking trip to Egypt, a. Purchases at CSU couldnt deliver my appliances something seemed profoundly unfair to her about treating her as. From our CEO Dan Blanchard explained this to do ; in fact its a single traveler the a! Affected by two or more of your Fare to look up the booked! Cabin, get pre & post extensions, excursions, tips and news about consumer advocacy site email... The decision on your credit card company and ask for specific details as does viking give cash refunds you were.. The person who cant take the trip had been canceled, and I do understand bad. The wife died, Viking is allowed to do with the name of the but. 75 % or more of your Fare I asked Viking if the trip chat! Air component purchased from Viking 4/21 cruise cant offer the service it promised refunds later refund... Collecting the product the 2 nd cruise was canceled they opted for a refund many lines! The coronavirus pandemic flared up, Viking is no better than `` John. Refuses - saying it was the 1st of the company with any problem, please contact us through form! Conditions, but because of his advanced age, a law professor at the used lot! Penalized by Viking for a refund ( 9 days before hand but Viking another... Was offering a full refund and got a rejection do I get a refund wests cruise credit refund raises! And get paid more money when cabins are double-occupancy in our case specifically where in the terms and conditions showed. Be aware of policy changes when they speak with us your sailing,!